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G&R » Support » Known Errors  

Known Errors

These are the known errors in our products, logged as reported with versions and platforms affected as well as corrections and work-arounds.

This list is largely historical, since it records all problems that have been reported throughout G&R history. Only the most recently reported problems still exist, unless you are using a very old copy of the product, in which case you should update the product to the most recent version.


E1208: Glink, R8.2.0 help for Windows 7

Product: Glink R8.2.0
Platform: Windows 7
Status: Fixed in R8.2.1
Last updated: 2009-10-26 08:51:33

Glink Help on Windows 7

Glink uses the Windows 32-bit help engine to display the Glink help
files. This application is no longer included as a standard part of the
Windows release. Users must download it themselves. Glink solves this
in the same way as it did for Vista. The first time a user starts the
Glink help Glink starts the browser and goes to the Microsoft download
center page that details how the user should download the application.

At the time the 8.2.0 release was packaged the URL for download of the
Windows 7 version of WinHlp32.exe was not available and so R8.2.0 points
at the download page for the Vista version of WinHlp32.exe. The user
must not download that version for Windows 7. They must navigate to the
page for Windows 7.

The correct URL is:

http://www.microsoft.com/downloads/details.aspx?FamilyID=258aa5ec-e3d9-
4228-8844-008e02b32a2c&displaylang=en

(the URL must be entered on a single line)
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URL: http://www.gar.no/support/errors
 
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